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AcdSipLuaService

Alarms

The following 135 alarms may be generated by N2ACD Service “AcdSipLuaService”.

Show: Alarm Warning Clear Notice

No alarms found that match search criteria.

LhoSipApp::LhoSipIncallLuaService

SP-LH-10401
WARNING

Internal

Service returned non-nil result (result is ignored).

Cause: Service returned non-nil result.	-
Resolution: Contact N-Squared Support.

LhoSipApp::LhoSipSharedCallActions

SP-LH-10301
NOTICE

Application

Default No Answer = %d (secs).

Cause: Parameter configuration at startup. Default No Answer timer in seconds.	%d = The configured default no-ansewr duration.
Resolution: None.

SP-LH-10302
NOTICE

Application

Default PA Wait = %d (secs).

Cause: Parameter configuration at startup. Default Play Announcement maximum duration.	%d = The configured default maximum duration.
Resolution: None.

SP-LH-10303
NOTICE

Application

Default PACUI Wait = %d (secs).

Cause: Parameter configuration at startup. Default Prompt & Collect maximum duration.	%d = The configured default maximum duration.
Resolution: None.

SP-LH-10304
NOTICE

Application

Wait Margin = %d (secs).

Cause: Parameter configuration at startup. Timer wait margin (seconds).	%d = The configured timer wait margin (seconds).
Resolution: None.

SP-LH-10305
WARNING

Internal

LHO-SIP shutdown: %s

Cause: LhoSipApp aborted our in-progress call in unexpected circumstances.	%s = The call-control failure message.
Resolution: Contact N-Squared Support.

SP-LH-10306
WARNING

Internal

Cannot cleanup in-progress call. Missing context or app handle.

Cause: Missing context or application handle for in-progress call.	-
Resolution: Contact N-Squared support.

N2::Application

SV-AP-10000
WARNING

Connection

Error sending statistics: %s

Cause: An error was encountered sending application statistics.	%s = The error that occurred when sending statistics.
Resolution: Review N2SVCD statistics configuration. Ensure the endpoint is available.

SV-AP-10002
WARNING

Configuration

Unknown Peer Application [%s].

Cause: Received request to get handle for unknown peer application.	%s = The peer application name.
Resolution: Review requested peer application name. Review application configuration.

SV-AP-10003
WARNING

Connection

Failed to discover application name [%s] for [%s]: %s

Cause: Failed discovery of an application name.	%s = The application name which cannot be discovered/resolved. %s = The label specified at the time of requesting. %s = Additional reason description for the failure.
Resolution: Check that the remote application container is started, correctly configured, and is reachable, and that the container services API is correctly configured and available.

SV-AP-10004
NOTICE

Connection

Successful discovery of application name [%s] for [%s].

Cause: Successful discovery of an application name.	%s = The application name which was successfully discovered/resolved. %s = The label specified at the time of requesting.
Resolution: None.

SV-AP-10005
NOTICE

Application

IPC SHM index is %d.

Cause: Parameter configuration at startup. Configured application SHM information.	%d = The configured application SHM index.
Resolution: None.

SV-AP-10006
NOTICE

Application

Discovery %s (%s) - server [%s:%s].

Cause: Parameter configuration at startup. Configured application discovery information.	%s = Are we the discovery server or the client? %s = The configured socket discovery type. %s = The configured socket discovery host. %s = The configured socket discovery port.
Resolution: None.

SV-AP-10007
NOTICE

Application

IPC Socket Listen Port = %d.

Cause: Parameter configuration at startup. Configured IPC socket listen port.	%d = The IPC port on which this application accepts IPC message connections.
Resolution: None.

SV-AP-10008
WARNING

Connection

Failed to create client socket for app '%s:%s' endpoint %s:%d: %s.

Cause: Failed to create a new socket client handle.	%s = The application name. %s = The application subname (supplied or auto-generated). %s = The remote IP. %d = The remote TCP port. %s = The error description.
Resolution: Check that endpoint address is reachable.

SV-AP-10009
WARNING

Configuration

EDR App Name '%s' discovery failed: %s

Cause: EDR application discovery immediate failure.	%s = The EDR application name. %s = The reason for immediate failure.
Resolution: Check EDR agent application name configuration.

SV-AP-10012
NOTICE

Application

Trace Level is '%s'.

Cause: Parameter configuration at startup. Configured application trace level.	%s = The configured application trace level.
Resolution: None.

SV-AP-10013
NOTICE

Application

Trace Level Max is '%s'.

Cause: Parameter configuration at startup. Configured application max trace level.	%s = The configured max trace level.
Resolution: None.

SV-AP-10014
NOTICE

Application

Trace Per Second is '%s'.

Cause: Parameter configuration at startup. Configured application trace per second.	%s = The configured trace per second.
Resolution: None.

SV-AP-10015
NOTICE

Application

Retaining '%d' shutdown instances.

Cause: Parameter configuration at startup. Configured application instance retention count.	%d = The configured shutdown instance retention count.
Resolution: None.

SV-AP-10016
NOTICE

Application

Statistics Slice Count is '%s'.

Cause: Parameter configuration at startup. Configured application statistics slice count.	%s = The configured statistics slice count.
Resolution: None.

SV-AP-10017
NOTICE

Application

Statistics Slice Seconds is '%s'.

Cause: Parameter configuration at startup. Configured application statistics slice seconds.	%s = The configured statistics slice seconds.
Resolution: None.

SV-AP-10019
NOTICE

Application

EDR Application Name = '%s'.

Cause: Parameter configuration at startup. Configured EDR application name.	%s = The configured EDR application name.
Resolution: None.

SV-AP-10020
NOTICE

Application

EDR Default Stream = '%s'.

Cause: Parameter configuration at startup. Configured EDR stream.	%s = The configured EDR stream.
Resolution: None.

SV-AP-10021
WARNING

Configuration

Cannot write EDRs. Configured EDR App '%s' was not available at showtime.

Cause: Configured EDR application to utilize does not map to known application.	%s = The name of the EDR app that is not known.
Resolution: Check application configuration defines configured EDR application. Check configured EDR application exists and is configured.

SV-AP-10023
WARNING

Job

Unable to update parameter '%s' to value '%s': %s

Cause: SNMP set request could not be completed due to update failure.	%s = The parameter to update. %s = The received new value for the parameter. %s = The error that prevents the new value being used.
Resolution: Review error message and validate received message parameters accordingly.

SV-AP-10024
WARNING

Job

Unable to roll back parameter '%s' to value '%s' after update to value '%s': %s

Cause: SNMP set request could not roll back updated parameter after subsequent update failure.	%s = The parameter to update. %s = The received new value for the parameter. %s = The original value for the parameter. %s = The error that prevents the value from being rolled back to.
Resolution: Review error message and validate received message parameters accordingly.

SV-AP-10029
NOTICE

Application

EDRs are Supported but NOT Enabled.

Cause: Parameter configuration at startup. Application supports EDRs but they are not enabled.	-
Resolution: None.

SV-AP-10030
WARNING

Application

Application did not handle timeout reason '%s'.

Cause: Received timeout that the underlying application did not handle.	%s = The reason the timeout was not handled.
Resolution: Contact N-Squared support.

SV-AP-10031
NOTICE

Application

Configuration Scalar Update of '%s' %s.

Cause: Application configuration scalar value updated.	%s = The configuration key that was updated. %s = Whether or not the update was successful.
Resolution: None.

SV-AP-10032
NOTICE

Application

Configuration Vector Change of '%s' [%s] Succeeded.

Cause: Application configuration vector updated.	%s = The updated configuration key. %s = The update action.
Resolution: None.

SV-AP-10033
ALARM

Application

Application self transition from %s -> %s.

Cause: Application access has transitioned between ONLINE <=> SHUTDOWN/OFFLINE/QUIESCE.	%s = The original access level name (ONLINE). %s = The new access level name (SHUTDOWN/OFFLINE/QUIESCE).
Resolution: Confirm that this state change is expected.

SV-AP-10033
CLEAR

Application

Application self transition from %s -> %s.

Cause: Application access has transitioned between SHUTDOWN/OFFLINE/QUIESCE <=> ONLINE.	%s = The original access level name (SHUTDOWN/OFFLINE/QUIESCE). %s = The new access level name (ONLINE).
Resolution: None.

SV-AP-10034
WARNING

Internal

Instance [%s] already over when performing instance_over().

Cause: Instance received duplicate 'over' handler.	%s = Instance index.
Resolution: Contact N-Squared support.

SV-AP-10035
WARNING

Internal

Instance [%s] not found when performing instance_over().

Cause: Instance not found when performing 'over' handler.	%s = Instance index.
Resolution: Contact N-Squared support.

SV-AP-10038
WARNING

Internal

Failed to cancel timer [%s]: %s

Cause: Failed to cancel in progress timer.	%s = The reason the timer could not be canceled. %s = The error result when trying to cancel the timer.
Resolution: Review the associated error reason. Review the associated error result. Contact N-Squared support.

SV-AP-10039
WARNING

Internal

Discarding Message from unknown sender '%s'.

Cause: Received application message from unknown sender.	%s = The unknown sender.
Resolution: Contact N-Squared support.

SV-AP-10040
WARNING

Internal

Failed to process administrative message %s from %s: %s

Cause: Failed to process admin queue message.	%s = The message. %s = The sending application identifier (handle key). %s = The error result when trying to read from the message queue.
Resolution: Contact N-Squared support.

SV-AP-10041
WARNING

Internal

Failed to process user message %s from %s: %s

Cause: Failed to process user queue message.	%s = The message. %s = The sending application identifier (handle key). %s = The error result when trying to read from the message queue.
Resolution: Contact N-Squared support.

SV-AP-10042
WARNING

Configuration

Configuration Request for '%s' (%s) Failed: %s

Cause: Failed to query application configuration vector.	%s = The configuration key. %s = The configuration row key. %s = The error result when trying to query the configuration vector.
Resolution: Review the associated error result. Check the inbound message content construction.

SV-AP-10043
WARNING

Message

Resources Request for '%s' (%s) Failed: %s

Cause: Failed to query application resource.	%s = The resource key. %s = The resource key row. %s = The error result when trying to query the resource.
Resolution: Review the associated error result. Check the inbound message content construction.

SV-AP-10044
WARNING

Configuration

Configuration Update of '%s' Failed: %s

Cause: Failed to update application configuration scalar.	%s = The configuration key. %s = The error result when trying to update the configuration scalar.
Resolution: Review the associated error result. Check the configuration update message content construction.

SV-AP-10045
WARNING

Internal

Received instance message %s with no context. Discarding.

Cause: Received instance message with no context.	%s = The message.
Resolution: Review message construction. Ensure instance message contains instance context.

SV-AP-10046
WARNING

Configuration

Configuration environment translation for '\${%s}' is not defined.

Cause: Configuration environment not defined.	%s = The configuration variable name.
Resolution: Check environment configuration.

SV-AP-10047
WARNING

Configuration

Command `%s` failed to execute: %s

Cause: Failed to execute variable command.	%s = The error message generated when trying to execute the command. %s = The command.
Resolution: Review the associated command error. Check application execution permissions. Check command syntax and structure.

SV-AP-10048
WARNING

Configuration

Command `%s` died with signal %d.

Cause: Variable command execution exited with non-zero exit code.	%s = The command. %d = The exit signal.
Resolution: Review the associated error signal. Check application execution permissions. Check command syntax and structure.

SV-AP-10049
WARNING

Configuration

Command `%s` exited with non-zero value %d.

Cause: Variable command execution exited with non-zero exit code.	%s = The command. %d = The exit code.
Resolution: Review the associated exit code. Check command syntax and structure.

SV-AP-10050
WARNING

Resource
Configuration

Hostname '%s' is not known.

Cause: Failed to convert Hostname into address. Hostname is not known.	%s = The hostname.
Resolution: Check Hostname configuration. Check address configuration. Check DNS availability.

SV-AP-10051
WARNING

Internal

Unhandled Message '%s' for Context '%s' from App '%s'.

Cause: Application unable to handle message.	%s = The message. %s = The message context. %s = The sending application identifier (handle key).
Resolution: Contact N-Squared support.

SV-AP-10052
ALARM

Application

Application is now OVERLOADED.

Cause: Application is now overloaded to the point where processing is affected.	-
Resolution: Check application traffic levels and configuration.

SV-AP-10052
CLEAR

Application

Application is now %s (not OVERLOADED).

Cause: Application is no longer overloaded.	%s = The new loading level (NORMAL or HIGH)
Resolution: None.

SV-AP-10053
NOTICE

Application

Throttle Enabled: max %d instances, max tps (%d average over %d secs).

Cause: Parameter configuration at startup. Configured application throttling parameters.	%d = The configured maximum active instance count. %d = The configured maximum TPS (new instances per second). %d = The configured sliding window (in seconds) for measuring TPS.
Resolution: None.

SV-AP-10054
ALARM

Application

Application is now at HIGH LOAD.

Cause: Application is now at high-load (processing is not yet affected).	-
Resolution: Check application traffic levels and configuration.

SV-AP-10054
CLEAR

Application

Application is now %s (not HIGH LOAD).

Cause: Application is no longer at high-load.	%s = The new loading level (NORMAL)
Resolution: None.

SV-AP-10056
NOTICE

Application

Resource Vector Operation '%s' Succeeded.

Cause: Application resource vector operation successful.	%s = The vector operation key.
Resolution: None.

SV-AP-10057
WARNING

Internal

Error thawing %d byte envelope: %s

Cause: Failed to thaw message byte envelope.	%d = The message envelope length. %s = The error that occurred trying to thaw the payload.
Resolution: Contact N-Squared support.

SV-AP-10058
WARNING

Configuration

Resource Operation of '%s' Failed: %s

Cause: Failed to perform resource operation.	%s = The resource key. %s = The error result when trying to perform the resource operation.
Resolution: Review the associated error result. Check the configuration update message content construction.

N2::Application::Handle::Local

SV-AP-10301
WARNING

Internal

send_message 'sender_context' must be SCALAR.

Cause: Attempting to send message to application handle that contains non SCALAR 'sender_context'.	-
Resolution: Contact N-Squared support.

SV-AP-10302
WARNING

Internal

send_message 'context' must be SCALAR.

Cause: Attempting to send message to application with non SCALAR context.	-
Resolution: Contact N-Squared support.

SV-AP-10303
WARNING

Internal

send_message 'details' must be undef/HASH.

Cause: Attempting to send message to application with non SCALAR/HASH/ARRAY details.	-
Resolution: Contact N-Squared support.

SV-AP-10304
WARNING

Internal

Queue of non-management '%s' from '%s' to '%s' failed. Application status = STATUS_SHUTDOWN.

Cause: Received non-administrative message while in application shutdown.	%s = Message. %s = Sender name. %s = Application name.
Resolution: Contact N-Squared support.

SV-AP-10305
WARNING

Internal

ERROR cloning %s message parameters: %s

Cause: Failed to clone message parts for delivery in single-process.	%s = The message type being cloned at this time. %s = The error that occurred trying to clone the message part.
Resolution: Contact N-Squared support.

SV-AP-10306
WARNING

Internal

Queue '%s' to App '%s' (%s -> %s) failed: %s

Cause: Failed to queue message to application.	%s = Message. %s = Application name. %s = Sender context. %s = Context. %s = The error result message.
Resolution: Contact N-Squared support.

N2::Application::Handle::SHM

SV-AP-10401
WARNING

Internal

send_message 'sender_context' must be SCALAR.

Cause: Attempting to send shm IPC message to application handle that contains non SCALAR 'sender_context'.	-
Resolution: Contact N-Squared support.

SV-AP-10402
WARNING

Internal

send_message 'context' must be SCALAR.

Cause: Attempting to send shm IPC message to application with non SCALAR context.	-
Resolution: Contact N-Squared support.

SV-AP-10403
WARNING

Internal

send_message 'details' must be undef/HASH.

Cause: Attempting to send shm IPC message to application with non SCALAR/HASH/ARRAY details.	-
Resolution: Contact N-Squared support.

SV-AP-10409
WARNING

Internal

ERROR freezing (N2 encoding) %s message: %s

Cause: Failed to freeze message (N2 encoding) for delivery in socket IPC.	%s = The message type being frozen at this time. %s = The error that occurred trying to freeze the message.
Resolution: Contact N-Squared support.

SV-AP-10410
WARNING

Message

Failed to write SHM message %s to %s (%s Queue): %s

Cause: Failed to write message to SHM queue. Most likely full.	%s = Message name. %s = Target application name. %s = Is administrative message. %s = Reason for write failure.
Resolution: Check if target applications are overloaded and responding. Check the if the target applications are processing load. Check if downstream applications are accepting and processing requests.

N2::Application::Handle::Socket

SV-AP-10701
WARNING

Internal

send_message 'sender_context' must be SCALAR.

Cause: Attempting to send socket IPC message to application handle that contains non SCALAR 'sender_context'.	-
Resolution: Contact N-Squared support.

SV-AP-10702
WARNING

Internal

send_message 'context' must be SCALAR.

Cause: Attempting to send socket IPC message to application with non SCALAR context.	-
Resolution: Contact N-Squared support.

SV-AP-10703
WARNING

Internal

send_message 'details' must be undef/HASH.

Cause: Attempting to send socket IPC message to application with non SCALAR/HASH/ARRAY details.	-
Resolution: Contact N-Squared support.

SV-AP-10709
WARNING

Internal

ERROR freezing (BSON encoding) %s message: %s

Cause: Failed to freeze message (BSON encoding) for delivery in socket IPC.	%s = The message type being frozen at this time. %s = The error that occurred trying to freeze the message.
Resolution: Contact N-Squared support.

SV-AP-10710
WARNING

Message

Failed to write socket message %s to %s (%s Queue): %s

Cause: Failed to write message to socket queue.	%s = Message name. %s = Target application name. %s = Is administrative message (does not affect writing). %s = Reason for write failure.
Resolution: Check if target applications are overloaded and responding. Check the if the target applications are processing load. Check if downstream applications are accepting and processing requests.

N2::Application::Handle::Socket::SocketClientConnection

SV-AP-10501
NOTICE

Application

Outbound IPC (%s|%s) (%s -> %s) [%s].

Cause: Application outbound (client) socket connection has identified the peer endpoint.	%s = Our application real name. %s = The discovery name by which we found the peer. %s = The local bind IPs/port %s = The remote peer IPs/port %s = The peer self-identified endpoint name
Resolution: None.

SV-AP-10502
WARNING

Connection

Lost IPC connection to peer (%s) [%s]: %s

Cause: Application outbound (client) socket connection has been lost.	%s = The local handle key by which we identify the peer %s = The peer self-identified endpoint name %s = The error message associated with the connection failure.
Resolution: Review the associated error message. Check configuration and network status.

SV-AP-10503
NOTICE

Application

Ended IPC connection to peer (%s) [%s]: %s

Cause: Application outbound (client) socket connection has been ended during shutdown.	%s = The local handle key by which we identify the peer %s = The peer self-identified endpoint name %s = The error message associated with the connection failure.
Resolution: None.

SV-AP-10504
WARNING

Internal

ERROR thawing %d byte BSON envelope: %s

Cause: Failed to thaw message BSON byte envelope.	%d = The message envelope length. %s = The error that occurred trying to thaw the payload.
Resolution: Contact N-Squared support.

N2::Application::Handle::Socket::SocketServerConnection

SV-AP-10601
NOTICE

Application

Inbound IPC (%s) (%s -> %s) [%s].

Cause: Application inbound (server) socket connection has identified the peer endpoint.	%s = The local handle key containing the real peer name and the discovery name by which we were reached. %s = The remote peer host IPs/port %s = The local host IPs/port %s = Our own real application name.
Resolution: None.

SV-AP-10602
WARNING

Internal

ERROR thawing %d byte BSON envelope: %s

Cause: Failed to thaw message BSON byte envelope.	%d = The message envelope length. %s = The error that occurred trying to thaw the payload.
Resolution: Contact N-Squared support.

SV-AP-10603
NOTICE

Application

Lost IPC connection [%s]: %s

Cause: Application inbound (server) socket connection has been lost.	%s = The handle key containing the peer name and our public name %s = The error message associated with the connection failure.
Resolution: Review the associated error message. Check configuration and network status.

N2::Application::LuaApp::LuaService

SV-LU-10018
WARNING

Job

Failed to create Lua instance for service: %s

Cause: Failed to create Lua instance.	%s = The error message generated on instance creation failure.
Resolution: Review the associated error message. Ensure the loaded script contains valid Lua content.

SV-LU-10201
NOTICE

Application

Service Lua library path = '%s'.

Cause: Parameter configuration at startup. The Lua library path to use.	%s = The configured Lua library path.
Resolution: None.

SV-LU-10202
NOTICE

Application

Service Lua C-library path = '%s'.

Cause: Parameter configuration at startup. The Lua C library path to use.	%s = The configured Lua C library path.
Resolution: None.

SV-LU-10203
NOTICE

Application

Service EDR Stream Key = '%s'.

Cause: Parameter configuration at startup. The default EDR stream key to use for scripts running in this service.	%s = The configured Lua service EDR stream key.
Resolution: None.

N2::Application::LuaApp::LuaService::LuaLoader

SV-LU-10301
NOTICE

Configuration

Requiring full Lua Script reload every %d seconds.

Cause: Parameter configuration at startup. How often to force a full reload on a script.	%d = Script reload lifetime seconds.
Resolution: None.

SV-LU-10302
NOTICE

Configuration

Checking for modified Lua Script mtime every %d seconds.

Cause: Parameter configuration at startup. How often to check that a script mtime is up-to-date.	%d = Script update check seconds.
Resolution: None.

SV-LU-10303
NOTICE

Configuration

Retrying after failed Lua Script load/compile every %d seconds.

Cause: Parameter configuration at startup. How long to wait after failure before we try again to load/compile a script.	%d = Failure retry interval seconds.
Resolution: None.

SV-LU-10304
NOTICE

Configuration

Retain unused scripts for %d seconds.

Cause: Parameter configuration at startup. How long to retain script information once it is no longer being used.	%d = Script retention interval seconds.
Resolution: None.

SV-LU-10309
WARNING

Resource

Failed to return handler thread for script key '%s': %s

Cause: Failed to generate thread from Lua state/handler.	%s = The script key which failed to compile. %s = The error message associated with the runtime failure.
Resolution: Review the associated error message.

SV-LU-10310
WARNING

Resource

Script key '%s' cached mtime %d has lowered to mtime %d. Use it anyhow.

Cause: The returned Lua script mtime has gone backwards.	%s = The script key for which the mtime has reduced. %d = The cached (higher) mtime. %d = The new (lower) mtime.
Resolution: Check for unusual database or file activity.

SV-LU-10315
WARNING

Resource

Failed to find script info for script key '%s'.

Cause: Script info has disappeared when load returned. Very late response?	%s = The script key for which we can no longer find script info.
Resolution: Review for other messages indicated overdue script load response.

SV-LU-10316
WARNING

Resource

Failed to parse loader-specific context '%s'.

Cause: Loader received direct message with unrecognized context.	%s = The unmatched context value.
Resolution: Contact N-Squared Support.

SV-LU-10317
WARNING

Resource

Failed to compile script key '%s': %s

Cause: Failed to compile Lua and create state with handler.	%s = The script key which failed to compile. %s = The error message associated with the compile failure.
Resolution: Review the associated error message.

SV-LU-10318
WARNING

Resource

Failed to find script info for script key '%s'.

Cause: Script info has disappeared when load returned. Very late response?	%s = The script key for which we can no longer find script info.
Resolution: Review for other messages indicated overdue script load response.

N2::Application::LuaApp::LuaService::LuaLoader::LuaDBLoader

SV-LU-10501
NOTICE

Application

Using DB Application '%s' to fetch Lua script content.

Cause: Parameter configuration at startup. Loading Lua scripts from configured DB application.	%s = DB application name.
Resolution: None.

N2::Application::LuaApp::LuaService::LuaLoader::LuaFileLoader

SV-LU-10401
NOTICE

Application

Looking for Lua scripts in '%s'.

Cause: Parameter configuration at startup. Loading Lua scripts from configured script directory.	%s = Lua script directory.
Resolution: None.

N2::SNMP::MessageV3

SV-AP-10001
NOTICE

Configuration

Using localised authentication key '%s' for SNMP v3 messages for engine ID '%s' and user ID '%s'.

Cause: Notification of the localised SNMP v3 authentication key generated from a plaintext password. For strict compatibility with SNMP v3, authentication keys should be configured instead of passwords.	%s = The localised key that will be used for SNMP v3 authentication. %s = The SNMP engine ID used to generate the authentication key. %s = The SNMP user ID the authentication key belongs to.
Resolution: None.

SV-AP-10011
NOTICE

Configuration

Using localised privacy key '%s' for SNMP v3 messages for engine ID '%s' and user ID '%s'.

Cause: Notification of the localised SNMP v3 privacy key generated from a plaintext password. For strict compatibility with SNMP v3, privacy keys should be configured instead of passwords.	%s = The localised key that will be used for SNMP v3 encryption. %s = The SNMP engine ID used to generate the privacy key. %s = The SNMP user ID the privacy key belongs to.
Resolution: None.

N2::TCP::Connection

SV-TP-10500
WARNING

Message

UDP Datagram sent only %d of %d bytes. Datagram was truncated.

Cause: Mis-formed UDP datagram detected.	%d = The number of bytes that were written via UDP. %d = The total number of bytes contained in the full datagram.
Resolution: Review the message content construction. Inspect the UDP datagram payload.

SV-TP-10506
WARNING

Message

Received invalid SCTP notification with length %d < 8.

Cause: Received invalid SCTP notification.	%d = The received notification length.
Resolution: Contact N-Squared support.

SV-TP-10507
WARNING

Message

Received invalid SCTP notification with length %d != sn_length %d.

Cause: Received invalid SCTP notification.	%d = The received notification length. %d = The notification length, as indicated in the notification.
Resolution: Contact N-Squared support.

SV-TP-10508
WARNING

Message

Received invalid SCTP_ASSOC_CHANGE notification with length %d < 20.

Cause: Received invalid SCTP association change notification.	%d = The received association change notification length.
Resolution: Contact N-Squared support.

SV-TP-10509
WARNING

Message

Invalid argument sending %d byte UDP Datagram to %s:%d.

Cause: Failed to send UDP datagram with invalid attribute. Presumably bad destination address/port.	%d = The datagram size in bytes. %s = The destination IPv4 address. %d = The destination UDP port number.
Resolution: Review UDP datagram size, destination, and network routing parameters.

SV-TP-10510
NOTICE

Connection

SCTP connection is now %s.

Cause: SIGTRAN SCTP connection has been restarted from the far end. This indicates that the far-end lost and restored contact, prior to this end having noticed that the connection association was fully lost.	%s = The new SCTP state (RESTART).
Resolution: None.

SV-TP-10511
WARNING

Message

Received unsupported SCTP_ASSOC_CHANGE notification. Flags = 0x%x. Length = %d. State = %d. Error = %d. OB Streams = %d. IB Streams = %d. Assoc ID = %d.

Cause:

Received unsupported SCTP association change notification.

%x = The received association change notification's flags.
%d = The received association change notification's length.
%d = The received association change notification's [unsupported] state.
%d = The received association change notification's error.
%d = The received association change notification's outbound stream count.
%d = The received association change notification's inbound stream count.
%d = The received association change notification's association ID.

Resolution:

Contact N-Squared support.

SV-TP-10512
WARNING

Message

Received invalid SCTP_PEER_ADDR_CHANGE notification with length %d != 148.

Cause: Received invalid SCTP peer address change notification.	%d = The received peer address change notification length.
Resolution: Contact N-Squared support.

SV-TP-10513
WARNING

Connection

SCTP connection peer [%s] state is now DOWN (%s).

Cause: SIGTRAN SCTP connection peer is down (unreachable or potentially failed). Note that each SCTP connection may have multiple peers, and the connection communication will function as long as one or more other peers are still up.	%s = The peer address description. %s = The peer status (UNREACHABLE/POTENTIALLY_FAILED).
Resolution: Check network connectivity and connection parameters.

SV-TP-10514
NOTICE

Connection

SCTP connection peer [%s] is now UP (%s).

Cause: SIGTRAN SCTP connection peer is up (available or confirmed).	%s = The peer address description. %s = The peer status (AVAILABLE/CONFIRMED).
Resolution: None.

SV-TP-10515
WARNING

Message

Received unexpected SCTP notification. Type = %d. Length = %d. Flags = 0x%x. SN Length = %d.

Cause: Received unexpected SCTP notification.	%d = The received notification type. %d = The received notification length. %x = The flags for the received notification. %d = The received notification SN length.
Resolution: Contact N-Squared support.

SV-TP-10516
WARNING

Message

Invalid message size sending %d byte UDP Datagram to %s:%d.

Cause: Failed to send UDP datagram with invalid size. Presumably exceeded MTU for route.	%d = The datagram size in bytes. %s = The destination IPv4 address. %d = The destination UDP port number.
Resolution: Review UDP datagram size, destination, and network routing parameters.

SV-TP-10518
ALARM

Connection

%s %s connection (local %s, remote %s) failed: %s

Cause: Logged connection failed during connection attempt or after connecting.	%s = Client/Server indicator. %s = Connection protocol UDP/TCP/SCTP. %s = The actual local IP:port values (or configured hostnames). %s = The actual remote IP:port values (or configured hostnames). %s = Connection failure reason.
Resolution: Review socket, host, SSL configuration.

SV-TP-10518
CLEAR

Connection

%s %s connection is ready. Local = %s, Remote = %s.

Cause: A ClientConnection initiated by is now connected, meaning that the socket transport layer handshake is completed, and if applicable the SSL handshake is also complete. The application may now initiate any protocol-specific validation/login process.	%s = Client/Server indicator. %s = The transport protocol TCP/SCTP/UDP %s = The actual local IP:port values. %s = The actual remote IP:port values.
Resolution: None.

SV-TP-10519
WARNING

Connection

%s %s connection (local %s, remote %s) failed: %s

Cause: Non-logged connection failed during connection attempt or after connecting.	%s = Client (connect) or Server (listen/accept) socket? %s = Connection protocol TCP/SCTP. %s = The actual local IP:port values (or configured hostnames). %s = The actual remote IP:port values (or configured hostnames). %s = Connection failure reason.
Resolution: Review socket, host, SSL configuration.

SV-TP-10520
ALARM

Connection

%s %s connection is congested. Local = %s, Remote = %s.

Cause: Connection has become congested.	%s = Client/Server indicator. %s = The transport protocol TCP/SCTP/UDP %s = The actual local IP:port values. %s = The actual remote IP:port values.
Resolution: Adjust stream buffer size configuration, or reduce traffic on this connection.

SV-TP-10520
CLEAR

Connection

%s %s connection is no longer congested. Local = %s, Remote = %s.

Cause: Connection is no longer congested. This may be because the Connection has terminated.	%s = Client/Server indicator. %s = The transport protocol TCP/SCTP/UDP %s = The actual local IP:port values. %s = The actual remote IP:port values.
Resolution: None.

N2::TCP::Server

SV-TP-11000
NOTICE

Connection

Creating UDP connection for %s

Cause: Application startup. Creating single UDP connection.	%s = The local host:port.
Resolution: None.

SV-TP-11007
ALARM

Connection

Error binding %s server: %s

Cause: Socket bind failed.	%s = Bind protocol. %s = Bind failure detailed message.
Resolution: Review socket and host bind configuration.

SV-TP-11007
CLEAR

Connection

Socket bind/listen succeeded for %s at %s.

Cause: Socket bind & listen succeeded.	%s = Protocol name. %s = Local connection point.
Resolution: None.

SV-TP-11008
WARNING

Connection

Error accepting SCTP on %s: %s

Cause: Error accepting messages on local connection.	%s = The configured local listen description. %s = The error message that occurred when trying to accept on the local connection.
Resolution: Review the associated error result.

SV-TP-11009
WARNING

Connection

Error accepting TCP connection: %s

Cause: Failed to accept inbound TCP connection.	%s = The error result when trying to accept inbound TCP connection.
Resolution: Review the associated error result.

SV-TP-11010
WARNING

Connection

Error creating new %s ServerConnection: %s

Cause: Failed to process new inbound connection.	%s = The protocol type for the stream connection TCP or SCTP. %s = The error result when trying to accept inbound connection.
Resolution: Review the associated error result.

SV-TP-11011
NOTICE

Connection

Accepted SCTP connection from remote IP address %s, remote port %s.

Cause: Application startup. SCTP connection accepted connection from remote IP address.	%s = The configured remote IP address. %s = The configured remote port.
Resolution: None.

N2::TCP::ServerConnection

SV-TP-10400
WARNING

Connection

SSL is not supported on '%s' connections. Ignored.

Cause: SSL is not supported on non-TCP protocol (e.g. UDP).	%s = The configured connection protocol.
Resolution: Check application protocol and SSL configuration.

N2::Trace

SV-AP-10018
WARNING

Message

SNMP trap queue failed: %s. Trap detail: %s

Cause: SNMP trap was not able to be queued for sending.	%s = The reason for failure. %s = The trap details.
Resolution: Check the error message and update configuration and/or implementation accordingly.

SV-AP-10025
WARNING

Message

CLASS %s is missing 'trace_label()' method.

Cause: An N2SVCD class is incorrectly specified.	%s = The class name.
Resolution: Contact N-Squared support.

SV-AP-10065
NOTICE

Application

Suppressed a total of %d duplicate warnings [%s].

Cause: The same warning ID was logged too many times in a fixed interval.	%d = The number of warnings that were suppressed. %s = The event ID of the suppressed warnings.
Resolution: Address the underlying problem which caused the warnings.

N2::Trace::SNMPBroker

SV-AP-10010
WARNING

Configuration

SNMP App Name '%s' discovery failed: %s

Cause: SNMP application discovery immediate failure.	%s = The configured SNMP application name. %s = The reason for immediate failure.
Resolution: Check global SNMP application name configuration.

SV-AP-10022
NOTICE

Application
Configuration

No SNMP user defined for outbound traps. No message security will be applied.

Cause: No SNMP user is defined for outbound SNMP traps. Messages will be sent without security.	-
Resolution: None.

SV-AP-10026
WARNING

Message

Abandoning undeliverable queued SNMP trap from broker. Trap detail: %s

Cause: Queued SNMP trap was discarded due to too many pending traps in the SNMP broker.	%s = The trap details.
Resolution: Increase the SNMP broker queue size. Ensure all N2SVCD applications start correctly.

SV-AP-10027
WARNING

Message

Failed to encode queued SNMP v3 trap: %s. Trap detail: %s

Cause: Queued SNMP v3 trap was was unable to be encoded.	%s = The encoding result. %s = The trap details.
Resolution: Contact N-Squared Support.

SV-AP-10028
WARNING

Message

Failed to encode queued SNMP v2c trap: %s. Trap detail: %s

Cause: Queued SNMP v2c trap was was unable to be encoded.	%s = The encoding result. %s = The trap details.
Resolution: Contact N-Squared Support.

SV-AP-10036
WARNING

Message

SNMP application '%s' is not available, abandoning. Trap details: %s

Cause: Target SNMP application is invalid or not available for outbound proxying of SNMP trap. Trap will not be sent.	%s = The target application name. %s = The trap details.
Resolution: Ensure SNMP applications are running without error. Check SNMP configuration.

SV-AP-10037
WARNING

Message

Failed to pass SNMP trap for proxying, abandoning: %s. Trap details: %s

Cause: SNMP trap was was unable to be passed to an SNMP application for outbound proxying. Trap will not be sent.	%s = The target application name. %s = The trap details.
Resolution: Review error message. Ensure SNMP applications are running without error. Check SNMP configuration.

N2::Trace::SNMPClientConnection

SV-AP-10055
WARNING

Message

Abandoning undeliverable queued SNMP trap from broker client. Trap detail: %s

Cause: Queued SNMP trap was discarded due to too many pending traps in the SNMPb broker client.	%s = The trap details.
Resolution: Increase the SNMP broker queue size. Ensure all N2SVCD applications start correctly.

SV-AP-10059
WARNING

Message

Discarding failed SNMP trap: %s. Trap detail: %s

Cause: SNMP trap failed to send for a reason other than connection refused. The trap will be discarded.	%s = The send result. %s = The trap details.
Resolution: Review error message and update configuration accordingly.

Statistics

The following 15 statistics may be generated by N2ACD Service “AcdSipLuaService”.

No statistics found that match search criteria.

N2::Application

instance.count Type: Gauge Scope: Job OID: -

Cause:

The number of open application instances. Depending on the application, an "instance" may represent a transaction, call, session, request/response pair, etc.

instance.throttle.max_instances Type: Counter Scope: Message OID: -

Cause:

Maximum number of instances exceeding the max number of instances.

instance.throttle.max_tps_average Type: Counter Scope: Message OID: -

Cause:

Average max TPS for the last throttle period.

snmp.msg.proxy Type: Counter Scope: Message OID: 1.3.6.1.4.1.56540.2.1.1.1

Cause:

Proxied SNMP requests received from an SNMP app. Note that only (some) request-type SNMP PDUs are sent to applications.

Tags:	`type`	`get`	Internal requests received from an SNMP get-request PDU.
		`next`	Internal requests received from an SNMP get-next-request PDU.
		`bulk`	Internal requests received from an SNMP get-bulk-request PDU.
		`set`	Internal requests received from an SNMP set-request PDU.
		`other`	Internal requests received from other SNMP PDUs.

N2::Application::AcdApp::LuaService::LuaLoader::AcdLuaDBLoader

flow.load.error Type: Counter Scope: Message OID: -

Cause:

Flows that could not be loaded succcessfully.

Tags:	`type`	`bad_key`	Specific flow script loads for an unrecognised script key.
		`no_flow`	Specific flow script loads for a service number with no scheduled or override flow.
		`no_service`	Specific flow script loads for an unknown service number.

flow.load.ok Type: Counter Scope: Job OID: -

Cause:

Flows successfully loaded.

Tags:	`type`	`np`	Specific flow script loads for number portability lookup.
		`scheduled`	Specific flow script loads for a service number with a scheduled or override flow.

flow.lookup.error Type: Counter Scope: Job OID: -

Cause:

Flow script determination that did not locate a flow version.

Tags:	`type`	`no_schedule`	Flow script determination resulting in no scheduled flow for a known service number.
		`no_service`	Flow script determination resulting in an unknown service number.

flow.lookup.ok Type: Counter Scope: Job OID: -

Cause:

Flow script determination that located a flow version.

Tags:	`type`	`override`	Flow script determination resulting in an overridden flow schedule.
		`scheduled`	Flow script determination resulting in a normally-scheduled flow.

script.load.ok Type: Counter Scope: Job OID: -

Cause:

Scripts successfully loaded.

Tags:	`type`	`np`	ACD number portability script database loads.
		`sl`	ACD service loader script database loads.

N2::Application::LuaApp::LuaService

instance.refused.no_instance Type: Counter Scope: Job, Message OID: -

Cause:

Lua instances that failed to be created.

N2::Application::LuaApp::LuaService::LuaLoader

lua.load Type: Counter Scope: Message OID: -

Cause:

Lua chunks loaded successfully.

Tags:	`type`	`cache`	Lua chunks loaded from cache successfully.
		`success`	Lua chunks newly loaded successfully via any method.

lua.load.failed Type: Counter Scope: Resource OID: -

Cause:

Lua chunks unable to be loaded for any reason.

lua.state.error Type: Counter Scope: Message OID: -

Cause:

Lua stat errors.

Tags:	`type`	`bad_compile`	Lua states that failed to compile.
		`bad_thread`	Lua states that compiled but failed to generate a thread.

lua.thread.close Type: Counter Scope: Resource OID: -

Cause:

Lua threads no longer required.

lua.thread.create Type: Counter Scope: Resource OID: -

Cause:

Lua thread created successfully.