Troubleshooting - Web-Browser

The N2C5 screens are implemented as pure HTML/CCS/JavaScript application. They should run in any modern web browser, including IE8 or later. When investigating any potential fault, first check that the web-browser is correctly communicating with the server.

To open the Browser Console:

Note: Internet Explorer's Browser Console feature may be disabled by default on your machine. In this case you must first enable this option once via the Local Group Policy Editor (User Configuration > Administrative Templates > Windows Components > Internet Explorer > Toolbars). The option is named "Turn off Developer Tools".

Client Web Browser Triage

In the Browser Console you can see the requests made from the client to the web-server, and the response that is returned. You can now consider the following: